REFUND AND RETURNS POLICY

Lisa Lisa Inc.

d/b/a Kara Marie Wines

Effective Date: August 26, 2026 | Last Updated: August 26, 2026

1. Scope

This Refund and Returns Policy applies to orders placed through karamariewines.com (the “Site”), operated by Lisa Lisa Inc., doing business as Kara Marie Wines (the “Company”). It forms part of the Terms of Use posted on the Site.

Orders are processed and fulfilled through Vinoshipper. Depending on the destination state, the seller of record for an order may be the Company or Vinoshipper, and refunds are issued by Vinoshipper in either case. Where Vinoshipper is the seller of record, its published terms also apply to your purchase.

2. General Rule

Wine is subject to legal restrictions on return and resale, and its condition cannot be verified once it has left the seller’s control. For that reason, returns are accepted only in the circumstances described in Sections 3 through 6 below.

3. Damaged in Transit

3.1 If damage is visible at the time of delivery, do not accept the package from the carrier.

3.2 If damage is discovered after delivery, contact Vinoshipper customer service, or the Company using the information in Section 10, with your order number and a description of which bottles are affected. Photographs are helpful.

3.3 A package damaged or lost in transit is replaced at no cost to you.

3.4 Damage caused by heat or cold in transit is not covered. See Section 5 of the Shipping Policy.

4. Lost in Transit

If tracking indicates a package has been lost, or if a package marked delivered has not arrived, contact Vinoshipper customer service or the Company with your order number. The order will be replaced or refunded.

5. Wrong Product Received

If you receive a product different from what you ordered, contact Vinoshipper customer service or the Company with your order number and a description of what arrived. The product may be returned, and a replacement or refund will be issued.

6. Faulty or Flawed Wine

6.1 If a wine is found to be faulty, it will be replaced or refunded. Report the problem within thirty days of delivery, and retain the bottle and any remaining contents, which may be requested.

6.2 Wine is an agricultural product. Variation in appearance, aroma, and flavor between vintages, lots, and individual bottles is inherent to the product and is not a fault.

7. Change of Mind

Wine cannot be returned because you decided you do not care for it, or because you ordered the wrong item. Once a product has left the seller’s control, its storage conditions cannot be verified, and it cannot be resold. Please review your order carefully before completing checkout.

8. Undeliverable and Refused Packages

8.1 A package returned because no adult twenty-one or older was available, because delivery was refused, or because the address was invalid is handled as a returned order under Vinoshipper’s return policy. Shipping charges are incurred in both directions.

8.2 Returned orders are handled under Vinoshipper’s return policy. When an order is returned and cancelled, Vinoshipper withholds the shipping charges for both the trip out and the trip back from your refund. These are the actual carrier charges for the order, which may be more than any shipping amount you paid at checkout, and they are withheld whether or not you paid for shipping. Vinoshipper sends you a cancellation notice showing the refund amount and the amount withheld. Where Vinoshipper determines the return resulted from a carrier error rather than a failed delivery, no shipping is withheld and the order is reshipped at no additional charge.

9. Wine Club Releases

9.1 Club releases are subject to this policy on the same terms as any other order.

9.2 A release that has already been billed is not reversed by cancelling a membership. It will be fulfilled, and this policy governs it. To avoid being billed for a release, skip it or cancel before billing occurs, as described in Section 6 of the Terms of Use.

9.3 Keeping a current shipping address and payment method on file avoids most failed club deliveries.

10. Vinoshipper’s Policies

Vinoshipper is operated by Zero Link Markets, Inc. Its terms and return policy are published at vinoshipper.com/info/term.htm. Questions about a returned order may also be directed to Vinoshipper customer service at customerservice@vinoshipper.com.

11. Contact

Questions about a refund or return may be directed to: